[24]7.ai is a global leader in AI-driven customer experience and contact center solutions, helping some of the world’s largest enterprises connect meaningfully with their customers. By combining advanced conversational AI with human empathy, [24]7.ai enables brands to deliver seamless, personalized interactions across digital and voice channels.
[24]7.ai wanted to go beyond its tech leadership image and build a people-first brand narrative that resonated with employees, candidates, and customers alike. The goal was to unify communication, strengthen employer branding, and create a culture-led digital presence that reflected innovation and inclusivity.
What began as a social media management brief evolved into a comprehensive, multi-channel relationship covering content, campaigns, ORM, and paid media.
Through an ongoing partnership rooted in creativity and consistency, Webenza transformed [24]7.ai’s digital presence into a powerful employer brand ecosystem — one that celebrates people, promotes purpose, and fuels pride across every touchpoint.
To challenge how corporate India speaks about women and inclusivity — moving away from token appreciation posts and overused stereotypes to build a campaign that reflects real voices, real change, and real equality at the workplace.
In most workplaces, conversations around women’s empowerment and diversity remain surface-level. Communication tends to sound polished but disconnected from the realities of modern professionals. [24]7.ai wanted to change this narrative — to celebrate women and diversity in a way that was authentic, inclusive, and rooted in everyday truth, not corporate rhetoric.
We conceptualized #ChangeTheConversation, a bold brand movement that aimed to shift how inclusivity is expressed in the workplace — from performative to personal. The campaign centered on real people with real experiences, sharing stories that redefined strength, confidence, and individuality.
#ChangeTheConversation wasn’t just a campaign — it was a wake-up call to how corporate India talks about women and diversity. By moving beyond performative messaging and showcasing genuine voices, [24]7.ai and Webenza sparked a dialogue that made inclusivity more human, more honest, and far more real.